We regret to announce that Frank Ocean’s concert programmed on Friday 2nd June in the Parc del Fòrum as part of Primavera Sound festival has been cancelled due to production delays beyond his control. The artist has apologised and has reiterated his wish to come to Barcelona soon.
We are sorry for any inconvenience caused by this situation and we appreciate your understanding. Soon we will inform you about the possible changes to the schedule in light of the above.
People who have a day ticket for Friday 2nd June will be able to ask for a refund of the sale price until Tuesday 30th May at 11:59 pm (GMT+1).
From Wednesday 31st and depending on the number of refund applications, a new batch of day tickets for the Friday will go on sale through the Primavera Sound Portal and Redtkt.
HOW TO GET YOUR REFUND:
Portal Primavera Sound / Redtkt
The ticket holder must send an email to firstname.lastname@example.org with the subject "Refund for Friday 2nd June day ticket " with their details, the reference code of the tickets to be refunded and with the tickets themselves attached. The refund of the ticket will be paid within a maximum of 14 days upon receipt of the application automatically into the credit card account used to pay for the tickets.
In the case of ticket bought via telephone or online, the ticket holder must apply for a refund through https://ayuda.ticketmaster.es. In the case of tickets bought from a physical sales point of the Ticketmaster network, the ticket holder must go to the sales point in question, hand in the ticket in perfect condition and the refund will be made using the same payment method.
In the case of ticket purchased through the Festicket web, the ticket holder must apply for a refund by sending an e-mail to email@example.com.
La Botiga del Primavera Sound
The ticket holder must hand in their ticket in perfect condition to La Botiga del Primavera Sound (Carrer Ases 1, Barcelona) from Monday 29th May at midday (GMT+1) until Tuesday 30th May at 9:30 pm (GMT+1) to get the corresponding refund in cash.
The codes of the returned tickets will be cancelled and will no longer be valid for the festival. The distribution costs are non-refundable.