Primavera Sound 2017 * 31 MAY - 4 JUNE BARCELONA

What happens if I buy my full festival ticket from an unauthorized ticketing company, on a website or from an individual and it turns out to be counterfeit?

The festival organization does not guarantee the authenticity of any ticket which has not be bought at official points of sale.

What happens if I lose my ticket?

The festival organisation does not accept responsibility for the loss or theft of tickets.

Can I get into the festival venues with a camera or video camera?

You will not be allowed in with professional cameras (reflex) or with video cameras, except in the cases where you have been authorized by the organization of the festival.

Can I take food and drink into the festival site?

You can take in food but no drink (except bottles of water with no top). No food or drink is allowed into the Auditori and smoking is not permitted there either.

In the case of cancellation how is the refund of the ticket organised?  In which cases am I entitled or not entitled to a refund?

Once aquired the ticket cannot be exchanged nor refunded, except in the case of cancellation of the event. The refund, in the case of cancellation, will be made by the organisation within a period of thirty days following the public announcement of the cancellation. If the cancellation occurs more than half way through the show, there will be no refund at all.

Bad weather, natural disasters, airspace closure or any other force majeure will not lead to ticket refunds.

Does the festival have an employment exchange?

You can send your C.V to The mails which you send to this address will not be answered automatically; Primavera Sound will get in touch with you if they need personnel for the festival.

How can I reserve a stand on the festival site?

You can get information about reserving stands by sending an email to In case of being interested we will contact you.

Is there a lost property stand?

The information stand is also used as a lost property stand. At the end of each day, all the objects which have been handed in are taken to the production offices and the next day they are taken back to the information stand where they can be reclaimed.

When the festival is over all the lost property is taken to the Primavera Sound offices. If you have lost something and you have not reclaimed it during the festival you can get in touch with us at

Can children or under 18 people come to the festival? Is there a special area and price for them?

Primavera Sound Barcelona: children of 14 and under can enter the Festival free of charge as long as they are accompanied by their parents or legal guardians. The under 15s can enter the Festival by buying a ticket and must also be accompanied by their parents or legal guardians. The legal guardians must have the papers that identify them as such. People of 16 and 17, who have bought their tickets are considered by the festival organization as adults and do not have to be accompanied. In some of the pre and post festival concerts scheduled in concert halls, the minimum age is 18 years.

During their time at the festival, parents or legal guardians will be responsible for any action carried out by the minor. For this reason it is necessary to present the following papers at the entrance to the site: ID card / Family book / Passport or legal document that accredits their family / guardian relationship or their responsibility for the minor.

The parents or legal guardians will have to sign a document at the entrance to the venue assuming all responsibility of the minor whilst on the site. As well as the appropriate papers, the parents or guardians will have to have a valid ticket for the festival. You must accompany the minor off the site, they are not permitted to stay on the site unaccompanied.

At all times parents or legal guardians and the minor will have to carry their ID card / Passport, in case it is required by the personnel of the organization as proof of identity. Foreign nationals will have to provide the corresponding and equivalent documentation from their country of origin. Both the authorization of attendance and the certificate of responsibility may be collected and completed at the entrance of the site.

The Organization informs that the legislation in force expressly prohibits the sale of alcohol to minors, for this reason every minor will be identified by a bracelet with which they will not be able to buy alcohol. The minors will have to carry their ID and have this wristband visible at all times.

The lack of compliance with the above requirements, will be cause for expulsion from the venue and will be entitled to any refund of money paid for the ticket of the minor.

Where is the medical team of the festival?

On the festival site you will find the Red Cross posts where first aid care will be available. You can also talk to any member of the Primavera Sound staff and they will get a Red Cross team to you.

How can I get information about the timetable of the concerts?

You can get the concert timetables on the festival website they are also in the hand programme which you will be given on the venue. If there are any changes they will be announced on the website, social media and mobile app.

What is the best way to get updated information about possible changes in the programme?

We recommend that you visit the festival website often and that you subscribe to the Primavera Sound mailing to get updated information.

Where do I throw away my rubbish on the festival site? Is there any recycling system?

There will be different rubbish bins all around the Parc del Fòrum site in order to selectively collect the rubbish as well as wheelie bins for light packaging. The different recycling points are clearly indicated in the hand programme.

Where are the toilets on the festival site?

There are areas of public toilets distributed all over the festival site (also for disabled people).  These are clearly indicated on the map of the festival site, which is inside the hand programme.

What are the things which I need to bring with me in order to enjoy the festival 100%?

Comfortable footwear, a hat, baseball cap or something similar to protect yourself from the sun, a jacket or jumper for the nights, ear plugs (if you need them) and a raincoat in case of rain. 

Is there an area for merchandising on the festival site?

Yes, it is next to the main entrance. There you can buy merchandising of the festival as well as that of bands playing at the festival.

If I have a serious problem is there a security post where I can get help?

If you have any serious problem you can talk to anyone from the festival organisation, they will do everything within their power to help you. You will also be able to find security staff all around the festival site.

Can I leave the festival site and get back in?

Yes, if you leave before 3am you must validate your card to be able to get back into the festival on the same day. After this time you will not be allowed back in.

Can I bring animals to the festival site?

No animals are allowed on the site, apart from guide dogs.

Will there be a map of the festival site or a hand programme?

You will be able to get a hand programme and a map of the site at different stands of the Parc del Fòrum during the festival. Also before the festival starts a PDF format of the Primavera Sound hand programme is posted on internet in the location section.

What facilities are available for handicapped people or people with special needs on the festival site?

Disabled people and people with special needs have an exclusive speedy access to the site, at which they will be given an extra wristband corresponding to the same type as the ticket they bought (full festival or day ticket) and that allows them to gain access to the viewing platforms exclusively reserved for them with their personal assistant. There is one of these viewing platforms for each stage, located next to the sound tower, opposite the stage, in order to guarantee the best possible visibility and comfort during the concerts. For security reasons, only one personal assistant per person can access these viewing platforms (whenever the capacity of the platform allows it).

In the case of the Auditori disabled people and people with special needs have a reserved and adapted area and they can use a lift to access this venue if necessary.

As regards toilets, the festival has wheel chair accessible toilets, in the general area of the site as well as in the areas adapted and reserved for disabled people and people with special needs which are located next to the different stages.

If you have any specific needs please contact the Organisation of the festival at

Are there any complaint forms available to the customers?

There are complaint forms available at the festival information points located at the main entrances and inside the venue. There is also the option to complete one of the following forms from l'Agència Catalana del Consum (Catalan Consumer Agency)

Online version  /   Printable version 



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